STORE POLICY

 

Shipping Policy

Orders are processed within 24 hours of receiving them.

LuluMili Free Shipping when you spend over $100 NZD

When you spend over $100 NZD with LuluMili before freight and after application of any discount codes, then you become eligible for free freight locally & internationally.

All deliveries must include a street address and phone number. We do not deliver to PO Boxes. We do not charge extra for rural deliveries. We accept no responsibility for undelivered parcels.

New Zealand Delivery
A courier is used for all town, city and rural deliveries. Please allow up to 2-3 working days for your order to arrive. All our parcels are now sent 'ATL (Authority to leave) unless you specify in the comments section you would like SIGNATURE REQUIRED or to have the parcel left in a certain place.

International Delivery
All Australian orders are sent via Toll or Omni Parcel and are picked up Tuesdays and Thursdays only, please allow 4-7 working days from when they leave our warehouse.

All other international orders are sent through FedEx or DHL, parcels can NOT be sent to PO Boxes. Please allow up to 5-8 working days. 


Return & Exchange Policy
We are happy to make a full refund to you if for the unlikely reason your LuluMili product is proven to be faulty.  To make a return and claim a refund, contact our team at info@lulumili.com to have a Consumer Returns Form emailed to you. Please fill out this form and return it along with the faulty item within five days of receiving it to the address in the form. Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for change of mind or dislike of texture or fragrance of a product after purchase.

Nature's variations in LuluMilis products
As Nature is constantly in flux, you may notice minor changes to products between batches. These are caused by seasonal and other fluctuations in our raw ingredients, so you can take these variations as a positive sign of LuluMilis’ commitment to using only pure, non-refined ingredients.

Switching to LuluMili Natural Skincare NZ

Be aware that spots or breakouts may occur when making the transition to natural products, or when changing brands. Your skin may look or feel different while adjusting, and undergo a necessary detoxification process. These effects will subside within a short period of time.